As an administrative user, you are able to view Service Levels from within Records Management | Administration | Manage Organizations. Service Levels are optional parameters that apply when a customer places a pickup, retrieval or supply order. A customer can have the following Service Levels:
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SERVICE LEVELS | |
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Parameter |
Functionality |
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Require an active purchase order number at the order level |
Users will be required to enter a purchase order number on the Item screen of the cart when processing an order for this customer. |
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Require a chargeback code for the department incurring the cost of the order |
Users will be required to enter a chargeback code on the Item screen of the cart when processing an order for this customer. |
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Recommend a chargeback code for the department incurring the cost of the order |
The Apply Chargeback field will display on the Item screen of the cart, but will not be required when processing an order for this customer |
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Validate pickup orders at the customer facility |
Pickup orders are electronically scanned and entered into the system by an Iron Mountain driver as part of the pickup process. |